CUSTOMER CARE

We strive to keep customer satisfaction at the highest level and to offer our valued cutomers quality and safe shopping. You can contact us about any issues relating to your order, product or shipment.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+90543-578-0556

or send us an email to:

info@heroqueen.com

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RETURNS

If you are not completely satisfied with your purchase, simply return the item or items to us in their orginal condition 14 working days of receipt. We will issue a dull refund (Delivery Excluded) on receipt, or exchange the item for a different size / colour if preferred. 

Please Note:

  • You have 14 days from receipt of the item to return it to us.

  • The item your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  • The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order please email us at info@heroqueen.com and we will arrange pick up.

  • The parcel can take up to 10 days to be returned to our warehouse, unless sent via special delivery please be patient.

  • We will process your return within 48 hours of receiving your parcel.

  • Please allow 14 working days for refund to show on your bank statement.

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will information you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order suject to customs clearance.

FAQ

Do you provide International delivery?

 

You can reach the list of available countries here. We are working on supplying other countries. To have your product delivered to a different location, you can provide specific information by e-mail. at info@heroqueen.com or contact us on +90 543 5780556 by Whatsapp.

How can I contact your couriers?

 

You can obtain information about the status of your package from the web page of the relevant cargo company or by calling ​a customer representative. For all your concerns, you can contact us via the online chat feature or send an e-mail to info@heroqueen.com

How do I return an item?

 

Our shipping vary by country. Please chech the address information  for returned product, the return address for your country will be specified. If you are unsure, you can contact us is the online chat or send an e-mail to info@heroqueen.com 

How do I track my order?

 

Once you order is shipped, the cargo tracking number will be sent to you via e-mail. You can track your order with the relevant cargo tracking number.

What is your returns policy?

 

The packages for any returns must not be torn and the product must not be damaged. Details of our returns policy are included, above. 

What are your delivery options?

Our company currently only delivers by cargo (courier delivery service). We continue to work towards providing more options.