Who are we?

HeroQueen's journey began in 2020 and born in Istanbul. We put our platform into service in 2021. We, as a Turkish fashion platform, our aim is to deliver online clothes and give you a pleasant shopping experience in such veriety.

Our vision is to make different models and high quality products with low cost and easily accessible to all countries of the world and for our aim is to facilitate the recognition of our products and our manufacturers in Turkey to all around the world and also establish such a platform where you can access easily to the seller. Thank you for support on this journey that we began as a start-up.

You can send your suggestions and requests to improve our flow up services via Whatsapp, email or the from below. We continue to work to keep our customer satisfaction at the highest level.

 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+90543-578-0556

or send us an email to:

info@heroqueen.com

Thanks for submitting!

Contact Address: 

Küçük Piyale mh. Toprak Tabya sok. No: 34/A

 

 

E-Mail: info@heroqueen.com

Whatsapp: +90 543 578 0556

Our shipping address is the same as our contact address.

What are your payment methods?

For now, our company only accepts credit cards.

We continue to work on alternative payment options. 

 

RETURNS

If you are not completely satisfied with your purchase, simply return the item or items to us in their orginal condition 14 working days of receipt. We will issue a dull refund (Delivery Excluded) on receipt, or exchange the item for a different size / colour if preferred. 

Please Note:

  • You have 14 days from receipt of the item to return it to us.

  • The item your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  • The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order please email us at info@heroqueen.com and we will arrange pick up.

  • The parcel can take up to 10 days to be returned to our warehouse, unless sent via special delivery please be patient.

  • We will process your return within 48 hours of receiving your parcel.

  • Please allow 14 working days for refund to show on your bank statement.

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will information you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order suject to customs clearance.

What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Stay tuned as we always have promotions that include Free Shipping!